To ensure car owners enjoy a stable, efficient, and smooth in-vehicle launcher experience, Zhenxiong Leco Software Studio ("we", "us") establishes this Technical Support Policy to clarify the technical support scope, customer service channels, and software maintenance standards for LecoLauncher.
1. Support Channels and Service Response Times
We provide official email and online technical support services with the following service standards:
- Official Support Email: lecoauto@foxmail.com
- Service Hours: Monday to Sunday, 09:00 - 21:00 (UTC+8).
- Response Time Commitments:
- Payment & VIP Activation Issues: Prioritized and processed within 4 hours after email verification;
- Device Migration & Unbinding: Manually verified and processed within 24 hours;
- System Compatibility & Crash Reports: Assigned to developers for log analysis and feedback within 1 to 3 business days.
2. Hardware Requirements and Compatibility Scope
To ensure smooth rendering and visual effects, we recommend that your head unit meets the following minimum specifications:
| Metric | Recommended / Supported Scope | Description |
|---|---|---|
| Operating System | Android 6.0 and above | Supports mainstream aftermarket Android head units and OEM systems with open APK installation permissions. |
| RAM | 2GB and above recommended | 1GB RAM devices may experience background app killing, affecting widget stability and animation smoothness. |
| Screen Resolution & Aspect Ratio | Adaptive to all mainstream resolutions | Supports 16:9 / 16:10 landscape, 24:9 / 8:3 ultra-wide, Tesla-style portrait, and square center console displays. |
| Peripherals & Connectivity | Standard USB Serial / Bluetooth / GPS | Supports reading vehicle speed via standard USB protocol boxes (CAN/OBD) and syncing Bluetooth music track metadata. |
3. Software Update and Lifecycle Maintenance
- Online OTA Updates: The launcher features built-in version checking; you will be notified to update with one click whenever optimizations or new themes are released.
- Member Rights Protection: VIP / SVIP / CVIP members enjoy continuous maintenance and new theme downloads during their validity period.
- Legacy Version Support: We provide at least 12 months of compatibility maintenance for major releases; we recommend staying on the latest stable version for the best security and performance.
4. Common After-Sales Handling Procedures
1. Member Rights & Payment Sync Issues
If your VIP rights do not sync immediately due to network delays, click [Refresh User Info] in [Settings] first. If uncredited after 5 minutes, email your payment receipt and account username to our support email for manual replenishment.
2. Head Unit Replacement & Device Migration
When replacing or upgrading your head unit, click [Unbind Device] under [Settings] on the old unit, then log in on the new unit. If the old unit is damaged, email your purchase proof to apply for manual unbinding.
3. Crash and Compatibility Diagnostics
If you experience crashes or black screens on specific head unit models, please include in your feedback email: head unit brand/model, Android OS version, processor/SoC (e.g., Unisoc/Allwinner/Qualcomm), and steps to reproduce so we can provide targeted patch updates.
5. Out-of-Scope Services (Disclaimers)
The following scenarios fall outside our free technical support scope:
- Using unofficial, cracked, modified, or repackaged APKs from unauthorized sources;
- Head units missing core Android frameworks due to deep rooting or stripped custom ROMs;
- Hardware failures caused by wiring short circuits or defects in third-party OBD/CAN hardware boxes;
- Requests for illegal modifications (e.g., tampering with anti-theft systems or altering odometer mileage).
6. Policy Revisions
As product features and automotive hardware evolve, we may update this Technical Support Policy periodically. Updated terms will be posted immediately on this official page.